Retention is not an event, it’s a constant throughout their cycle. Retention rises and growth happens with onboarding plans. Do you have an onboarding plan in place for new members? The first year of membership is teaching and molding new members to become loyal. This week we talk about the onboarding process and give some tips on what you can implement to provide the value message. Here are a list of resources mentioned in…
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Happy Podcastiversary to US! Learn what the numbers 1-46-4-5 all have in common as we take you on a brief lessons learned within our first year! PLUS we have a contest announcement as we get ready to hit our 50th episode. Here are a list of resources mentioned in this episode: Episode 018 – Shifting from Customer Service to Concierge Service Episode 027 – 7 Steps to Creating the Meeting Event Plan Episode 016 – The Power…
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Every membership program is different yet there are 6 dials each professional should monitor on a daily basis. Listen in to hear what data points you should be reviewing and monitoring. Here are a list of resources mentioned in this episode: Glengarry Glen Ross movie clip Dan’s email: dan@thenextstepsllc.com Episode 41: Renewal is NOT Retention iTunes review contest: Help us get to 50 REVIEWS on iTunes before we hit our 50th episode in just…
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