We are back with all new episodes. This week we are asking, “Is the customer always right?”. We agree on the answer and does it match what you think? Listen in to find out and find ways to remedy a situation. We give some clear cut examples of how to remedy various situations. Have you needed to remedy a situation? We want to hear about it please share with us in the comments or…
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There is a lot of talk about UX (User Experience) and MX (Membership Experience). In this episode we offer advice for tracking and monitoring the membership experience. Here are a list of resources mentioned in this episode: Episode 6 First Things First: Take Your Own Advice (The Business of Membership Blog a.k.a. The BoMB) Right click here and save as to download to your computer.